Communication, Negotiation, Conflict Resolution

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Online training course

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Audience: 
anyone who works in the construction industry
Publication Date: 
January 1970

This course has been designed to help improve written and oral communication and negotiating skills within the construction industry. It will provide managers with the tools to help them define a conflict; Identify the stages of conflict; Understand the importance of communication; Use assertiveness techniques to get their point across; Deal with difficult people more effectively; Recognize the criteria for an effective negotiator; Understand how power can be used/abused in negotiation; and Identify when to close negotiations. The course also contains interactive elements, case studies, practical examples, a search function, course glossary and reference library.

Communication, Negotiation, Conflict Resolution